Improve Health Literacy Environment
Health services can be complex and confusing.
A health literate organisation is one that makes their health services and the information they provide easier to access, understand and act on.
That is, they improve the health literacy environment of their services. This has a huge impact on the health literacy of consumers using their services.
Want to improve the health literacy environment of your health services?
Follow this guide to embedding health literacy into your organisation or read on to find out more.
On this page:
Resources for my service
Checklist for Health Literate Organisations
This tool looks at all aspects of an organisation to identify areas in which health literacy could be improved. It also suggests ideas for improvement.
Guide to embedding health literacy into your organisation
This guide is for health professionals and policy makers and will help to embed health literacy in the work and governance of your organisation.
Make it Easy: A Handbook for Becoming a Health Literate Organisation
This guide helps you Make it Easy for anyone to find, understand and use your organisation’s information and services. Developed by HealthWest, Inner North West PCP and health and social service professionals and consumers in Melbourne.
Tasmanian Government health literacy workplace assessment tools
These tools help you assess various areas of your organisation.
NSW Health Guideline: Wayfinding for Healthcare Facilities
This guideline helps to design or review health facilities so they are easy to navigate.
Activities to do with your team
Assessments
Do a health literacy assessment and identify areas for improvement and develop an action plan.
Online Courses
Do the teach-back online course or watch the videos together in a staff meeting.
Case Study
Look at a recent patient’s health encounter as a case study. Identify where communication went well, where it could be improved and how you could improve communication in similar situations in the future.
Teach-back
Visit teachback.org and read through the list and examples. Identify actions that could help you or your service improve the use of teach-back and make a plan to implement these within a certain time frame.
Brainstorm Barriers
Have your team brainstorm barriers for people to:
- Access your health service or information related to your service/care
- Understand information about your service, the care you provide, or the conditions you treat
- Act on advice and information
Watch & Learn
Watch How staff working in health facilities help with health literacy video (5:20) and complete the accompanying quick quiz.
Replace jargon
Brainstorm a list of jargon or complicated words used in your service. Write down plain language alternatives for each word.
Review patient information
Review a piece of patient information used in your service and ensure it meets health literacy standards. You can use the Health Literacy Checklist as a guide.
Patient information might include service brochures, consent forms, pre-admission informations, recall/reminder letters, or discharge information.
Review health journey
Look at the health journey of consumers using your service and identify health literacy barriers to tackle
Health literacy is determined by personal skills and the context in which those skills are applied.
Personal skills
and abilities
Situational demands
and complexity
Health
Literacy
Our aim is to make our health services less demanding and complex.
Northern NSW Local Health District and Healthy North Coast are committed to improving the health literacy environment of the services across the NSW North Coast region.